This Privacy Policy tells you about the information we collect from you when you use our websites (www.omnilink.com.au and www.omnilink.co.uk) or complete any of the forms on the site. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. Please also read in conjunction with our website Disclaimer: https://www.omnilink.com.au/disclaimer/
About OMNILINK
OMNILINK (OMNILINK Pty Limited) is based in Sydney, Australia. Our headquarter address is Ground Floor,10 East Parade, Eastwood, NSW 2122, Australia. We have subsidiary companies in the United Kingdom (OMNILINK Information Management Ltd) and in New Zealand (OMNILINK Limited).
You can contact us by post at the above address, by email at info@omnilink.com.au or by telephone on (+61) 2 9804 8807. We have international offices which may be your local office and details of these can all be found on our website at https://www.omnilink.com.au/contact/#offices
If you wish to contact our Data Protection Officer, please use the enquiry form here: https://www.omnilink.com.au/contact/enquiry/
In this policy we will cover the following ways in which we use your information:
- When you use our website
- When you submit an enquiry via our website
- When you sign up to receive our Newsletters
- When you download a document, product trial, video or sample data
- When you register for an event
- Your rights as a data subject
- Your right to complain
- Links to other websites
- Updates to this privacy policy
When you use our website
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.
Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer.
As well as the cookies we use, various third parties also place them on your computer, again with your consent. Google Analytics is a web analytics service provided by Google, Inc. (“Google”), to help us see how our website is used.
When you submit an enquiry via our website
When you submit an enquiry via our website, we ask you for your name, company name, email address, job title, industry, country and form of your enquiry.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information to you.
Your enquiry is stored and processed as an email which is stored internally to OMNILINK. It is also logged on a CRM system on a cloud server based in Estonia, a country which the EU says has adequate data protection laws in place to protect your data.
We do not use the information you provide to make any automated decisions that might affect you.
We keep a copy of your enquiry against your contact record in our CRM. We will not delete this unless you request for it to be deleted, you have the right to do this at any time.
When you subscribe to receive our Newsletters
When you subscribe to receive our Newsletters, we ask for your name, company name, email address, job title, industry and country.
We will ask for your consent to use your name and email address to email you our Newsletters which contains information about our products, services, news, events and other information which we feel might be of interest to you.
You can withdraw your consent at any time and we will stop sending you the Newsletter.
Your data is stored and processed in an email automation system hosted in the United States. It is also logged on a CRM system on a cloud server based in Estonia, a country which the EU says has adequate data protection laws in place to protect your data.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your personal data for as long as we produce and distribute our Newsletter. If you withdraw your consent, we will mark your details so that they are not used but will keep your record in our CRM in case you decide to re-opt in at any point. If you would like your record deleted you can request this at any time.
When you download a document, product trial, video, or sample data
When you request to download a document, product trial, video or sample date, we may ask for your name, company name, email address, job title, industry and country.
We may use this information to email you a link to download the requested content or to offer additional support. We may also email you afterwards in order to follow up on your interest in our products and services. We will do this based on our legitimate interest in marketing to prospects for our products and services.
Your data is stored and processed as an email which is stored internally to OMNILINK . It is also logged on a CRM system on a cloud server based in Estonia, a country which the EU says has adequate data protection laws in place to protect your data.
We do not use the information you provide to make any automated decisions that might affect you.
We keep a copy of your details provided on the form against your contact record in our CRM. We will not delete this unless you request for it to be deleted and you have the right to do this at any time.
When you register for an event
When you register for an event (i.e. a physical event, webinar or training etc) , we ask for your name, company name, email address, job title, industry and country. We may also ask relevant questions such as your dietary requirements to ensure we cater for you properly and so that you have the best possible event experience. These additional fields will never be mandatory.
We will use this information to email you information ahead of the event and relevant reminders. We will also use the information to follow up with you after the event for feedback and additional support. We will do this based on our legitimate interest in ensuring you enjoy the event and get the best support both before and after.
Your data is stored and processed as an email which is stored internally to OMNILINK . It is also logged on a CRM system on a cloud server based in Estonia, a country which the EU says has adequate data protection laws in place to protect your data.
We do not use the information you provide to make any automated decisions that might affect you.
Even if you do not subscribe to receive ongoing communications, we will keep a copy of your details against the event in our CRM. We will not delete this unless you request for it to be deleted, you have the right to do this at any time.
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint.
Specifically in relation to UK user, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the Privacy Policy applicable to the website in question.
Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
Updated 23 May 2018.